Terms and conditions of sale

1. Business identification

Moorea Private Tours – Sole proprietorship Owner and manager: Apolline Jumel Tahiti Business No.: C01399 RCS No.: 25 1519 A R.C.S. Papeete Registered office: Immeuble Cook Apt 302 Rue Cook – 98714 Papeete – French Polynesia Postal address: Apolline Jumel – BP1079 Papetoai – 98729 Moorea – French Polynesia Tel.: +689 89 54 02 94 Email: contact@mooreaprivatetours.com Website: mooreaprivatetours.com Declaration No. for the operation of a physical and sports activities establishment: 849/MJP/DJS

2. Purpose

These Terms and Conditions of Sale govern the private tourism services provided by Moorea Private Tours in French Polynesia, including island tours, guided hikes, excursions, tourist activities and vehicle transportation included as part of the proposed programs. Any booking implies full and unconditional acceptance of these Terms and Conditions of Sale.

3. Booking and payment

The booking is confirmed once it has been validated on the website. Payment methods: online credit card payment or secure payment link via SystemPay – Banque de Tahiti, and cash payment on site. Prices are stated inclusive of all applicable taxes. VAT exemption applies – VAT is not applicable. No online customer account is created. The customer confirms that they are in a physical condition compatible with the activities selected.

4. Cancellation and modification by the customer

Cancellation is free of charge up to 72 hours before the scheduled service: full refund. Less than 72 hours before the scheduled service: no refund. Changes are free of charge up to 72 hours before the scheduled service, subject to availability.

5. Cancellation by the organizer

The guide has sole discretion to decide whether an activity can proceed in the event of unfavorable weather conditions or a safety risk. Depending on the circumstances, a rescheduling, modification of the program or refund may be offered. In the event of force majeure, Moorea Private Tours cannot be held liable.

6. Physical condition and age requirements

The private tours offered by Moorea Private Tours are suitable for a wide range of guests, from 8 years old to approximately 75 years old, depending on the activities selected and the physical condition of the participants. Island tours and certain activities require little or no physical effort. Guided hikes require a level of physical fitness appropriate to the difficulty and duration of the selected trail. The guide reserves the right to refuse participation in an activity to any person whose physical condition or abilities are considered incompatible with safety requirements. Partners remain responsible for deciding access conditions for their own activities. A refund will be provided in the event of refusal for safety reasons when the service concerned cannot be replaced by a suitable alternative.

7. Risks inherent in activities and transportation

Some activities take place in a tropical natural environment and may involve uneven terrain, wet areas, mountainous terrain and changing weather conditions. The customer acknowledges that hiking involves inherent risks, including falls, slips or injuries. Some services also include road transportation by vehicle between the different stages of the program or as part of an island tour. Passengers agree to comply with the safety instructions provided by the guide and with all applicable rules during transportation. More generally, the customer agrees to follow all safety instructions and behave responsibly throughout the service.

8. Liability and tourist transportation

Professional liability insurance No. HRCPF00813. Moorea Private Tours operates a professional tourist transportation service. Tourist transportation licence Category B No. 01B 108M, issued by the Directorate of Land Transport of French Polynesia. The vehicle used for the services is insured for professional use. Customer pick-up at the agreed location is included at no additional charge when provided for in the program. Moorea Private Tours accepts no responsibility for the theft or loss of personal belongings. Customers are advised to take out personal insurance appropriate to the activities undertaken during their stay.

9. Partners

Certain activities may be provided by independent partners who hold their own insurance and authorizations. Each partner remains responsible for the organization, safety and performance of the service that they provide directly, in accordance with the regulations applicable to them. In the event of an issue concerning an activity provided by a partner, Moorea Private Tours will assist the customer in seeking an appropriate solution.

10. Image rights

Photographs or videos in which a customer can be identified may only be used by Moorea Private Tours for promotional purposes with the prior consent of the person concerned. The customer may withdraw their consent for future uses by submitting a written request to Moorea Private Tours.

11. Complaints and disputes

Any complaint must be submitted in writing to Moorea Private Tours at the following postal address: Apolline Jumel – BP1079 Papetoai – 98729 Moorea – French Polynesia or by email to: contact@mooreaprivatetours.comThe parties will first seek an amicable solution to any dispute relating to the booking or performance of a service.The applicable law is the law in force in French Polynesia. Subject to any mandatory jurisdiction rules that may apply to consumers, disputes shall fall within the jurisdiction of the competent courts of French Polynesia.