Data controller
Moorea Private Tours – Sole proprietorship
Apolline Jumel
Email: contact@mooreaprivatetours.com
Postal address: Apolline Jumel – BP1079 Papetoai – 98729 Moorea – French PolynesiaData collected
Depending on the services used, Moorea Private Tours may collect the data required to prepare and book a tour: identity and contact details (first name, last name, email, phone / WhatsApp, language), date, number of participants, pick-up and drop-off location, accommodation or meeting point, preferred times, selected activities, program and message.
Transaction data may also be retained, including the amount, any discount applied, payment status and booking or order references.
The website may also collect technical data such as IP address, browser, device, technical logs and data generated by cookies or audience measurement tools.
Full bank card details are processed by SystemPay – Banque de Tahiti and are not stored by Moorea Private Tours.Purposes and legal basis
Personal data is used to respond to enquiries and prepare a program, manage bookings, payments and services, communicate with customers, organize activities with the relevant partners, comply with legal and accounting obligations and ensure website security.
Depending on the situation, these processing activities are based on pre-contractual measures, performance of a contract, legal obligations, the legitimate interests of Moorea Private Tours or the user’s consent for trackers where consent is required.Data retention
Booking data is retained for the period necessary to manage the customer relationship and subsequently for the periods required to comply with legal obligations or protect the rights of Moorea Private Tours.
Accounting records and supporting documents are retained for 10 years.
Data relating to cookies and audience measurement is retained according to its purpose and the settings of the relevant service.Data sharing and transfers
Personal data is accessible to authorized Moorea Private Tours personnel and, only where necessary, to activity partners and technical service providers involved in hosting, payment, booking or the organization of services.
Certain services, including Google services when used, may process data from countries outside French Polynesia or outside the European Economic Area. Where required by applicable regulations, such transfers are governed by the appropriate safeguards.
Moorea Private Tours does not sell or rent its customers’ personal data.Security
Moorea Private Tours implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration or disclosure.Individual rights
Depending on their situation, individuals may have rights of access, rectification, erasure, restriction, objection and data portability. Where processing is based on consent, consent may be withdrawn at any time.
Any request may be sent to: contact@mooreaprivatetours.comA complaint may also be lodged with the CNIL (French Data Protection Authority).Cookies
The website may use cookies that are strictly necessary for its operation, as well as audience measurement cookies or trackers.
Trackers that are not strictly necessary are used only after consent has been obtained where required. Users can accept, refuse or change their choices using the cookie management tool available on the website.Applicable data protection framework
French Law No. 78-17 of 6 January 1978 relating to information technology, files and civil liberties applies in French Polynesia. The data protection rules derived from the European framework apply under the conditions provided for by this law.