{"id":11432,"date":"2025-11-11T20:47:13","date_gmt":"2025-11-12T06:47:13","guid":{"rendered":"https:\/\/mooreaprivatetours.com\/terms-and-conditions-of-sale\/"},"modified":"2026-10-27T17:13:20","modified_gmt":"2026-10-28T03:13:20","slug":"terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/mooreaprivatetours.com\/en\/terms-and-conditions-of-sale\/","title":{"rendered":"Terms and conditions of sale"},"content":{"rendered":"\t\t
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Terms and conditions of sale<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. Business identification<\/h2>\nMoorea Private Tours<\/strong> \u2013 Sole proprietorship\nOwner and manager: Apolline Jumel<\/strong>\nTahiti Business No.: C01399<\/strong>\nRCS No.: 25 1519 A R.C.S. Papeete<\/strong>\nRegistered office: Immeuble Cook Apt 302 Rue Cook \u2013 98714 Papeete \u2013 French Polynesia<\/strong>\nPostal address: Apolline Jumel \u2013 BP1079 Papetoai \u2013 98729 Moorea \u2013 French Polynesia<\/strong>\nTel.: +689 89 54 02 94<\/strong>\nEmail: contact@mooreaprivatetours.com<\/strong>\nWebsite: mooreaprivatetours.com<\/strong>\nDeclaration No. for the operation of a physical and sports activities establishment: 849\/MJP\/DJS<\/strong>\n\n

2. Purpose<\/h2>\nThese Terms and Conditions of Sale govern the private tourism services provided by Moorea Private Tours in French Polynesia, including island tours, guided hikes, excursions, tourist activities and vehicle transportation included as part of the proposed programs<\/strong>.\nAny booking implies full and unconditional acceptance of these Terms and Conditions of Sale.\n\n

3. Booking and payment<\/h2>\nThe booking is confirmed once it has been validated on the website.\nPayment methods: online credit card payment or secure payment link via SystemPay \u2013 Banque de Tahiti, and cash payment on site.\nPrices are stated inclusive of all applicable taxes. VAT exemption applies \u2013 VAT is not applicable.\nNo online customer account is created.\nThe customer confirms that they are in a physical condition compatible with the activities selected.\n\n

4. Cancellation and modification by the customer<\/h2>\nCancellation is free of charge up to 72 hours before the scheduled service: full refund.\nLess than 72 hours before the scheduled service: no refund.\nChanges are free of charge up to 72 hours before the scheduled service, subject to availability.\n\n

5. Cancellation by the organizer<\/h2>\nThe guide has sole discretion to decide whether an activity can proceed in the event of unfavorable weather conditions or a safety risk.\nDepending on the circumstances, a rescheduling, modification of the program or refund<\/strong> may be offered.\nIn the event of force majeure, Moorea Private Tours cannot be held liable.\n\n

6. Physical condition and age requirements<\/h2>\nThe private tours offered by Moorea Private Tours are suitable for a wide range of guests, from 8 years old to approximately 75 years old<\/strong>, depending on the activities selected and the physical condition of the participants.\nIsland tours and certain activities require little or no physical effort.\nGuided hikes require a level of physical fitness appropriate to the difficulty and duration of the selected trail<\/strong>.\nThe guide reserves the right to refuse participation in an activity to any person whose physical condition or abilities are considered incompatible with safety requirements.\nPartners remain responsible for deciding access conditions for their own activities.\nA refund will be provided in the event of refusal for safety reasons when the service concerned cannot be replaced by a suitable alternative.\n\n

7. Risks inherent in activities and transportation<\/h2>\nSome activities take place in a tropical natural environment and may involve uneven terrain, wet areas, mountainous terrain and changing weather conditions.\nThe customer acknowledges that hiking involves inherent risks, including falls, slips or injuries.\nSome services also include road transportation by vehicle between the different stages of the program or as part of an island tour<\/strong>.\nPassengers agree to comply with the safety instructions provided by the guide and with all applicable rules during transportation.\nMore generally, the customer agrees to follow all safety instructions and behave responsibly throughout the service.\n\n

8. Liability and tourist transportation<\/h2>\nProfessional liability insurance No. HRCPF00813<\/strong>.\nMoorea Private Tours operates a professional tourist transportation service<\/strong>.\nTourist transportation licence Category B No. 01B 108M<\/strong>, issued by the Directorate of Land Transport of French Polynesia<\/strong>.\nThe vehicle used for the services is insured for professional use.\nCustomer pick-up at the agreed location is included at no additional charge when provided for in the program.\nMoorea Private Tours accepts no responsibility for the theft or loss of personal belongings.\nCustomers are advised to take out personal insurance appropriate to the activities undertaken during their stay.\n\n

9. Partners<\/h2>\nCertain activities may be provided by independent partners who hold their own insurance and authorizations.\nEach partner remains responsible for the organization, safety and performance of the service that they provide directly, in accordance with the regulations applicable to them.\nIn the event of an issue concerning an activity provided by a partner, Moorea Private Tours will assist the customer in seeking an appropriate solution.\n\n

10. Image rights<\/h2>\nPhotographs or videos in which a customer can be identified may only be used by Moorea Private Tours for promotional purposes with the prior consent of the person concerned<\/strong>.\nThe customer may withdraw their consent for future uses by submitting a written request to Moorea Private Tours.\n\n

11. Complaints and disputes<\/h2>\nAny complaint must be submitted in writing to Moorea Private Tours at the following postal address:\nApolline Jumel \u2013 BP1079 Papetoai \u2013 98729 Moorea \u2013 French Polynesia<\/strong>\nor by email to:\ncontact@mooreaprivatetours.com<\/strong>\n\nThe parties will first seek an amicable solution to any dispute relating to the booking or performance of a service.\n\nThe applicable law is the law in force in French Polynesia.\nSubject to any mandatory jurisdiction rules that may apply to consumers, disputes shall fall within the jurisdiction of the competent courts of French Polynesia.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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